Deputy Manager Reception & Reservation m/f/d (60–100%)

**Hotel Heiden -- Where panoramic views and hospitality meet** ***Your chance: Shape unforgettable moments** High above Lake Constance, in the heart of the Appenzellerland, Hotel Heiden creates a place where guests arrive, breathe deeply, and leave everyday life behind. As part of our team, you contribute to making every stay an experience -- characterized by warm hospitality, regional cuisine, and breathtaking views. Do you love inspiring people, are service-oriented, and looking for a diverse challenge? Then become part of our success story! ** What awaits you: Diverse tasks with room for creativity - Warm welcome and care: You are the first face of our house -- with your sympathetic appearance and professional service, you make every guest stay something special. - Reservations and availability: Reliable management of bookings, check-in/check-out, and guest accounting with StayNTouch -- for smooth processes and satisfied guests. - Active sales and consultation: You help shape offers, actively sell rooms, and advise guests on our package offers (e.g., *Well & See Spa(r)tage*, *Zeit zu zweit* or *5 for 4*). - Team leadership and motivation: As a deputy, you support the management of the Reception, motivate the team, and ensure a positive working atmosphere. - Cooperation and service: Close coordination with Kitchen, Housekeeping, and Wellness -- for seamless service that delights our guests. - Administration and correspondence: From guest correspondence to administrative tasks -- your organizational talent keeps everything flowing. What you bring with you: Passion and expertise** - Professional experience: Completed vocational training in the hotel industry and experience in a comparable position (e.g., Reception, Reservation, or Front Office). - Guest orientation: Customer- and service-oriented thinking -- you make our house unforgettable for guests. - Flexibility and commitment: Readiness for evening, weekend, and holiday shifts -- because hospitality knows no opening hours. - Technical affinity: Proficient use of Microsoft Office and modern hotel software (e.g., StayNTouch). - Languages: One or more foreign languages are an advantage -- our guests come from all over the world. - Team player: Well-groomed appearance, high resilience, and the ability to motivate a team. - Sustainability: Understanding of our values -- because at Hotel Heiden, we live mindfulness and regionality (e.g., with regional products in Restaurant Acht or our 1,000 m² wellness area). What we offer: A working environment that inspires** - Unique location: Work in a place where Lake Constance lies at your feet and the Appenzeller nature begins at your doorstep. - Culinary highlights: Enjoy regional specialties in Restaurant Acht -- from Appenzeller Plättli to seasonal creations. - Wellness for employees: Use our panoramic indoor pool and wellness area -- for relaxation after a successful workday. - Sustainability: Become part of a team that lives sustainability -- from regional cuisine to mindful handling of resources. - Development opportunities: We promote your personal and professional development -- in an environment that gives space for ideas. ** Your perspective: More than a job** At Hotel Heiden, you don't just work -- you shape experiences. Whether you advise guests about our Sommer Special (2 nights + CHF 50 voucher) or are part of our mindfulness concept: your passion counts here. Are you looking for a position in which you - take on responsibility and at the same time enjoy flexibility? - inspire people and simultaneously grow within a team? - live regional values and at the same time care for international guests? Then you have come to the right place! **Ready for the next step?** We look forward to your application (CV, certificates, references) via e-mail to: Hotel Heiden, Seeallee 8, 9410 Heiden personal@hotelheiden.ch Tel. 071 898 15 15