Group IT Manager

With establishments Group IT Manager (M/F) With establishments all anchored on Swiss territory, we work towards the expression of a Fine Hospitality, responsible and sustainable. Deeply humanistic and at the service of exceptional know-how, Sandoz Fondation Hotels places its employees at the heart of its vision. OUR VALUES At Sandoz Foundation Hotels, our mission is to preserve the environmental, material and immaterial heritage of our properties through healthy, profitable and responsible hotel operations. The perfectly mastered expression of SWISS EXCELLENCE HOSPITALITY A full and complete commitment to the SUSTAINABLE TRANSFORMATION of our activities THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling and participatory work environment. Group IT Manager (M/F) Les Hôtels de la Fondation Sandoz Between lake and mountain, join hotels where natural elegance meets excellence of service. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our clients as for our teams. We offer our employees real opportunities for evolution within exceptional establishments. Fine hospitality is that which comes from the heart, and it is with passion that we make it shine every day. In order to complete our team, we are looking for a: Group IT Manager (M/F) Workplace: Hôtels de la Fondation Sandoz Start date: Contract type: Indefinite Term Contract Responsibilities Team management and department steering You supervise, animate, motivate and develop the IT team consisting of 4 people. You organize and plan the activity of the department, distribute tasks and coordinate the on-call service schedule. You participate in recruitment, conduct evaluation interviews and accompany the skill development of your employees. You prepare, propose and monitor the IT budget, both for investments and for operating expenses. You define the objectives and indicators of the department and ensure regular reporting to Management. You write and maintain up to date procedures, technical documentation and inventories. Daily operations and support You guarantee the smooth daily functioning of the IT infrastructures: servers, network, workstations, telephony, smartphones and tablets, guest and employee Wi-Fi as well as printing systems. You actively participate in supporting employees and, if necessary, customers. You manage incidents, requests and changes according to a structured ITSM (Information Technology Service Management) approach. You administer the main business applications: PMS, POS/cash registers, reservation systems, spa, electronic locks and keys, payment systems and messaging. You manage user accounts, access and rights, particularly during the arrival and departure of employees. You provide significant support to the Security department, particularly in the areas of video surveillance, access management and parking. On-call service / standby You ensure and coordinate an on-call service guaranteeing the continuity of operations 24h/24 and 7j/7, indispensable to hotel operations. You intervene in case of emergency, on site or remotely, within the agreed timeframes. You document interventions and ensure their follow-up. Information security and compliance You define, implement and maintain the cybersecurity policy: firewalls, XDR (Extended Detection and Response), antivirus, network segmentation, vulnerability and patch management. You guarantee the reliability of backups, redundancy as well as the business continuity and recovery plan. You coordinate vulnerability audits and penetration tests. You ensure the protection of customer and employee data in accordance with the nLPD and the GDPR where applicable. You guarantee the PCI-DSS compliance of payment systems. You raise awareness and train employees on cybersecurity issues: phishing, best practices and password management. You detect, manage and document security incidents and ensure, if necessary, coordination with partners and competent authorities. Innovation, modernization and proactive proposals You ensure continuous technological monitoring in order to anticipate evolutions useful to the company. You establish and steer a five-year IT roadmap, integrating migrations, redesigns and new tools. You propose and steer modernization projects such as cloud migration, digitalization of the customer experience, automation or even system optimization. You identify and deploy artificial intelligence solutions bringing concrete value to the company, particularly in terms of operational efficiency, personalization of the customer experience and decision support, while respecting requirements related to data protection. You evaluate and integrate new solutions allowing for greater value, efficiency and differentiation. You accompany teams and Management in the change management related to technological evolutions. Supplier, contract and project management You select, negotiate and steer service providers as well as IT contracts, notably service levels (SLA), in coordination with the Purchasing department during negotiations. You steer IT projects by ensuring the follow-up of schedules, budgets, risks and quality levels. You ensure compliance with the en