Team Leader Customer Care 100%

Team Leader Customer Care (m/f) 100% Career level: Experienced professional Start and duration: Immediately, permanent full-time employment Workload: 100% Work location: Zürich / ZH Project-ID: P (please always state when contacting) You have experience in Customer Care and want to take on responsibility for a team alongside daily operational business? For an established company, we are looking for a committed personality who leads a Customer Care team and actively helps shape the further development of service processes. Your experience is in demand: univativ brings you together with companies that rely on professional competence and sound know-how. Whether you want to enrich your career with exciting projects, contribute your knowledge in responsible positions, or develop yourself in a new environment – we support you in taking the next step. Together we will find the challenge that fits your experience and your goals. What awaits you: Professional and personnel leadership of the Customer Care team Planning and coordination of available employee resources Processing of customer inquiries as well as coordination of service and order requests Creation and monitoring of cost estimates and maintenance subscriptions Ensuring correct order processing, billing and master data maintenance Conducting employee evaluations together with the superior manager Regular evening, weekend and holiday on-call services with separate compensation What you should bring: Completed commercial apprenticeship EFZ Several years of experience in customer service or Customer Care, ideally with a connection to gastronomy Practical leadership experience as well as ideally further training in leadership or team management Strong customer orientation and a structured, independent and solution-oriented way of working Strong-communication personality with diplomatic skill and assertiveness Business fluent German as well as very good English skills in speaking and writing, Italian skills are an advantage What we offer you: Responsible leadership function with operational proximity to daily business Committed and competent team Independent and varied activity Internal and external further training opportunities Modern and attractive working conditions Long-term perspective in a stable company Attractive social benefits as well as separate compensation for on-call services Have we convinced you? Then send us your complete application documents (CV, certificates, diplomas) stating the reference number P via e-mail or alternatively use the online application form on our homepage. Any questions? univativ Schweiz AG Frau Vivianne, Teamlead HR Mobil: jpidfa7ee10jm jit0834jm jiy26jm