Incident and Problem Manager

Incident and Problem Manager Zollikofen, Switzerland (and Home Office) | 90-90% This is your contribution Promoting compliance with quality specifications and supporting efficient ticket processing Monitoring, optimizing and continuously developing incident and problem management processes according to ITIL Ensuring root cause analysis, leading problem meetings, staying continuously informed and ensuring that measures are implemented As a central contact person, ensuring transparent communication with specialist departments, management and customers Performing data analyses for the proactive identification of causes of disruption and potential for improvement What makes you unique Higher education (FH/HF) in business informatics or a comparable qualification with corresponding professional experience Several years of experience in incident and problem management as well as sound knowledge of ITIL V4 and BMC ITSM Remedy Analytical thinking skills and the ability to develop sustainable solutions and communicate appropriately to the target group Strong customer and service orientation, paired with an independent, resilient and flexible way of working Very good knowledge of two official languages and good English skills In a nutshell When things get heated, you keep control. What we offer Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population. Lived diversity Thanks to equal opportunities, we develop our competencies and bring in different perspectives. Healthy at the workplace We support and advise our employees in the area of physical and mental health. All benefits How much (B)IT is in you? We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers and innovative forward thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open "Du" culture at BIT and support you and your future with a wide range of training and further education opportunities. Additional information Please apply via our application management system. To do so, click on "Apply now". We do not consider personnel service providers for this job vacancy. Questions about the position Head of Chapter Support Services jpide082c1djm jit0727jm jiy26jm