IT Support & Applications Specialist (100%)

• 30 July 2026 • 100% • Indefinite duration • Possible • Neuchâtel *As a Neuchâtel reference for the energy transition, Viteos ensures the supply of energy as well as the management of water, electricity, gas, and heating/cooling networks remotely to more than 100'000 client-e-s. The Viteos group offers both individuals and companies efficient, global, and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps, or electric mobility. Present in Romandie with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG and EMG Electroprocess, the Viteos group employs more than 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its clientele.* IT Support & Applications Specialist (100%) Do you like solving problems, being close to users, and making things move forward? We are looking for an IT Support & Applications Specialist capable of ensuring the link between IT and business operations within our various group companies. Your main mission will be to support our users on a daily basis, ensure application and technical support, coordinate the IT needs of the subsidiaries, and contribute to the continuous improvement of our tools, by ensuring the interface with both the users and the management of each company. Support and incident resolution (main activity) • Take charge of and resolve level 1 to 2 Help Desk tickets, both technical and functional. • Intervene directly with the users of the subsidiaries, traveling alone to the different sites. • Diagnose application and technical incidents, and resolve them autonomously or in coordination with internal/external partners when necessary. • Organise and manage your own travel and intervention schedule according to priorities. • Ensure clear follow-up of requests and proactive communication with users. Activity monitoring and reporting • Create and maintain dashboards for monitoring requests and incidents for each subsidiary. • Regularly present the status of support (open, resolved, pending tickets) to the management of the subsidiaries. • Define and monitor key indicators: ticket volumes, resolution times, user satisfaction rates. • Identify, through these dashboards, recurring incidents and trends in order to propose preventive actions. Application management • Contribute to the availability, reliability, and performance of business applications. • Participate in testing, updates, and production releases. • Maintain functional and technical documentation. • Participate in digitalization projects and initiatives related to Artificial Intelligence. User support • Understand user needs and distinguish real needs from comfort requests. • Evaluate priorities and urgency levels according to business stakes. • Accompany users in the adoption of tools and best practices. • Identify recurring needs and propose practical improvements. • Be the preferred interlocutor for the management of each subsidiary for daily IT matters. • Report a consolidated vision of IT needs and points of attention for their company to management. Profile sought • Bachelor's degree or equivalent diploma in Computer Science, Information Systems, or Business Informatics (or equivalent experience deemed sufficient). • Minimum 3 to 5 years of experience in technical and application support (levels 1 to 2), ideally in a multi-site environment. • Hands-on profile, autonomous, comfortable diagnosing and resolving incidents without close supervision. • Driver's license and availability for regular, autonomous travel between the group companies. • Excellent sense of service and communication with users. • Curious, solution-oriented, capable of managing priorities and schedule autonomously. • Ability to adapt to various interlocutors, from end users to management. • Fluent French and good knowledge of English. A glance at your benefits: Click here to learn more Desired start date: To be agreed *(This position is open to everyone, regardless of gender, identity, origin, or situation)*