Operations Specialist Collections 90 - 100%

Operations Specialist Collections 90 - 100% (w/m/d) Our Team Are you eloquent, enjoy telephone customer contact, and is good customer service important to you? For our Credit Services department, we are looking for a customer- and solution-oriented personality with a representative appearance who convinces through empathy and assertiveness. A well-coordinated and highly motivated team as well as the possibility to work hybrid await you. The Role You support our customers who require individual advice regarding their financial situation and conduct demanding advisory conversations You develop solution proposals for payment difficulties, taking into account both the individual situation of the customers and the company guidelines You are the central contact person for telephone communication with customers, internal specialist departments, banks, and authorities (such as restructuring offices and adult protection authorities) You are responsible for the implementation and monitoring of further processes for risk mitigation, which are aimed at continuously reducing the risk of payment defaults and financial losses What we wish for You have a commercial basic education and/or professional experience in administration in a comparable environment You communicate without problems in the languages German, French, Italian, and English You enjoy working independently, have a quick grasp of matters, and are decisive You bring good persuasiveness, negotiation skills, and initiative Our Offer attractive employment conditions with extensive benefits flexible working models (part-time, hybrid working, job sharing) central location with good transport connections and internal parking spaces a modern, agile working environment with space for ideas, innovation, and co-creation an open corporate culture with a focus on cohesion, further development, and appreciation Our Culture At UBS we know that our employees, with their different skills, experiences, and backgrounds, make up our success. We are passionately committed to putting our employees first by offering them new challenges, a supportive team, development opportunities and, if possible, flexible working conditions. Our inclusive culture brings out the best in our employees, regardless of where they are on their career path. We use artificial intelligence (AI) to work smarter and more efficiently and also know that great work is never done alone. That is why collaboration is also at the center of our actions, because together we are stronger! jid3e9ddefjm jit0522jm jiy26jm