Reception & Reservation Employee (60–100 %)

**Hotel Heiden -- Where panoramic views and hospitality meet** Do you love inspiring people, are service-oriented, and keep an overview even in lively moments? Then become part of our team at Hotel Heiden as of 1 September 2026 or by arrangement. **What awaits you** - You are the first point of contact for our guests and ensure that they feel welcome from the very first moment with your warm, professional manner. - You process room reservations, perform check-in and check-out, handle guest accounting, and work with our hotel management system StayNTouch. - You advise our guests competently and sell our rooms, packages, and additional services with enthusiasm -- from Well & See Spa(r)tage to <<Zeit zu zweit>> to the <<5 for 4>> offer. - You handle telephone and written guest correspondence, process administrative tasks, and ensure a smooth process with your organizational talent. - Together with the teams from Restaurant, Housekeeping, and Wellness, you create special guest experiences and contribute to first-class service. **What you bring with you** - Completed training in the hotel industry or comparable professional experience - Experience at reception, in reservation, or in the Front Office - Strong guest and service orientation - Independent, reliable, and structured way of working - Confident handling of Microsoft Office; experience with StayNTouch or a comparable PMS is an advantage - Very good German skills as well as good English skills; further foreign languages are welcome - Readiness for shifts on weekends and public holidays - Team spirit, flexibility, resilience, and a well-groomed appearance **What you can look forward to** At Hotel Heiden, you shape unforgettable stays for our guests -- high above Lake Constance, in an inspiring environment and together with a motivated team. We offer you: - a versatile and varied daily work routine - an appreciative team with short decision-making paths - a modern workplace with a unique view - space for initiative and responsibility - attractive employee discounts **Ready for the next step?** Then we look forward to receiving your complete application documents (CV, certificates, and references) via e-mail to: Hotel Heiden Seeallee 8 9410 Heiden Tel. 071 898 15 15