Senior Product Manager: Corporate Account

Do you want to contribute to ensuring our corporate customers can rely on the reliability of their accounts? In the area of Onboarding & Account Journeys, you will shape the end-to-end experience – from the efficient acquisition of new customers to the easy management of their finances. You will ensure the smooth operation surrounding corporate accounts and analyze as well as improve relevant customer journeys. In this way, you create simple processes and strengthen trust in PostFinance. Why you start with us Time for recovery 6 weeks of vacation and the possibility of unpaid leave. Flexible working models Part-time, job sharing, and top sharing. Individual development Diverse training and further education offers, temporary job changes, and stages. Modern working worlds Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas. Maternity & paternity leave 18 weeks fully paid maternity leave and 4 weeks paternity leave. Health in focus Preventive offers, ergonomic workplaces, and targeted support during longer absences. Mobility offers Free Halbtax or discounted GA as well as attractive bicycle, carsharing, and e-car offers. Lived equality of opportunity Among other things through transparent salary information in our job advertisements. What you can achieve • You ensure the management of technical operations and day-to-day business in the area of corporate accounts and are the first point of contact for our stakeholders • You are responsible for the financial management of your products, process customer inquiries and incidents, maintain customer and information documents, conduct product training, and create reportings • Using your experience in Customer Experience Management, you continuously develop customer journeys and business processes – end-to-end, cross-channel, and data-based • You analyze customer needs, market and competitive developments, as well as insights from day-to-day business and derive valuable measures from them • You work closely with internal stakeholders and external partners, communicate appropriately for the target group, and ensure that the customer view, business requirements, and feasibility are in harmony • You actively participate in projects for improvement or further development and contribute your specialist knowledge and the customer view in all phases • You use your agile, customer-centric mindset and ensure that our journeys achieve measurable impact What you bring with you • Higher education (Uni, FH, HF) in business administration, marketing, product management, or a comparable field • Many years of experience in product management, ideally at a bank, a financial service provider, or in the area of accounts • Very good analytical and conceptual skills as well as a strong ability to grasp concepts • Experience in Customer Experience, Service Design, Business Development, or Customer Journey Management, as well as in the independent application of Design Thinking methods and the evidence-based derivation of hypotheses and decisions • Confident handling of different stakeholders and interests, as well as decisiveness and openness to new approaches • Ability to familiarize yourself with technical and professional topics to capture customer needs and develop suitable solutions