Customer Support Clerk santé24 with very good German, French, and Italian skills (all)

Customer Support Clerk santé24 with very good German, French, and Italian skills (all) # 60-100% in Winterthur ## santé24 is reachable by telephone for our insured persons 24 hours a day, 365 days a year. As a member of the customer support team at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, cheerful contact person for callers, who can communicate effortlessly in German, French, and Italian. Our customer support employees work from Monday to Friday in two shifts (07:45- 16:30 and 11:15 - 20:00) as well as Saturday, Sunday, and public holidays in one shift each (09:00 - 15:00). As a customer supporter at santé24, you benefit from, among other things, the following benefits: • After the probationary period, flexible home office possibility (within Switzerland) • 40-hour week and at least 5 weeks of vacation for a full-time position • Generous financial participation in basic and supplementary insurance, for you and your family. • Excellent social benefits • High self-determination and personal responsibility in a team • 8-week induction period on-site (Winterthur) How you shape health with ### • Operational cooperation as a customer support clerk in shift operation • Independent receipt and processing of customer inquiries, with the goal of achieving the best customer satisfaction • Recording and documentation of customer conversations in our electronic medical history • Control of the services recorded according to TARDOC • Forwarding of medical inquiries to the health advisors • Triage of incoming calls (agency, partner practices, internal contact persons) • Processing of the shared email inbox • Answering insurance-related questions based on internal guidelines • Cooperation in a dynamic and committed team What distinguishes you ### • Completed commercial training • Initial professional experience in an insurance company, in a call center, or in the healthcare sector • Joy in customer contact and customer consulting on the telephone, characterized by high customer and service orientation • Good IT user knowledge and joy in working with modern information and communication technologies • You count teamwork, communication, initiative, and empathy among your strengths • You enjoy helping to shape your job, being able to participate in decisions, and contributing ideas for improvements, and have no fear of taking responsibility and making decisions • Readiness and flexibility for shift work; santé24 is there for SWICA customers in four languages, 24 hours a day, 365 days a year • Impeccable German skills (native speaker level) as well as very good knowledge of French and Italian are required Your place of work ### Zürcherstrasse 31, 8401 Winterthur