Professional Hotline Employee 100% [Ref:2592]

==> Applications must be submitted exclusively through jobs.ch. ==> Les candidatures doivent être soumises exclusivement via jobs.ch. ==> Applications must be submitted exclusively through jobs.ch. Professional Hotline Employee (a) 100% [Ref:2592] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. For our clientele, we are constantly looking for IT specialists and managers. In doing so, we place the highest value on ensuring that applicants, clientele, and jobs fit together optimally. For our client in the federal environment, we are looking for a customer-oriented, motivated, and problem-solving personality as Professional Hotline Employee (a) 100% [Ref:2592] Your Tasks Ensuring availability via defined input channels such as telephone, chat, web, etc. Recording and categorizing concerns as well as assigning them to the responsible support units in the ticketing system Resolving malfunctions in 1st-level support through known solutions and workarounds Guaranteeing availability for various SPOC services Supporting the further development and optimization of support services Your Profile Completed training in the IT or customer service sector Experience in customer care with a strong service orientation Confident handling of the recording, processing, and forwarding of customer concerns Analytical thinking skills and a structured, solution-oriented way of working German language skills level C1 and French or Italian language skills level B2 mandatory Your Chance Ergonomically equipped workplaces and latest IT equipment Possibility of home office Pleasant working atmosphere Details about this position Start of position immediately Work location Bern area Temporary indefinite employment Full-time position 100% jidcdcdcdejm jit0311jm jiy26jm ==> Applications must be submitted exclusively through jobs.ch. ==> Les candidatures doivent être soumises exclusivement via jobs.ch. ==> Applications must be submitted exclusively through jobs.ch.