an Administrative and Project Coordinator Permanent - 80 % to 100 % - Permanent

L'Hôtel Beaulac is a 4-star sup\é An Administrative and Project Coordinator L'Hôtel Beaulac is a 4-star superior hotel with 116 rooms, ideally located on the shores of Lake Neuchâtel, offering an exceptional view of the Alps and the city. It offers a complete experience thanks to its Waves panoramic lounge bar on the 7th floor, its Lake Side brasserie facing the lake, as well as its conference center. A leading player in French-speaking Switzerland, the establishment is part of a hotel group that also includes the Hôtel Ibis in Thielle and the Design Hotel F6 in Geneva. It commits every day to offering high-end services based on know-how and interpersonal skills, across all its professions: accommodation, catering, reception, and events. In this context, we are looking for an Administrative and Project Coordinator (80 % to 100%, Permanent), a versatile position combining support to management, administrative coordination, communication, and customer experience. an Administrative and Project Coordinator Permanent - 80 % to 100 % - Permanent Management Support & administrative coordination Proactive management of the agenda, prioritization, and coordination. Organization of meetings, business trips, and events. Preparation of files, presentations, and dashboards. Coordination and follow-up of projects entrusted by management. Drafting of minutes, letters, and administrative documents. Follow-up of e-mails, contracts, and deadlines. Management, filing, and archiving of administrative documents. Centralization and synthesis of key information. Administrative follow-up of sales (invoicing, orders, and various administrative follow-ups). Management of office supplies and supplier relations. Contribution to the continuous improvement of administrative and organizational processes. Communication, image & social media Drafting and updating of the establishment's communication materials (cards, menus, commercial materials, etc.). Coordination of projects with external providers (graphic designers, printers, agencies, etc.). Updating the website. Highlighting events, offers, and experiences offered by the hotel. Customer experience & quality Processing and follow-up of customer feedback. Coordination with different services to ensure a consistent, personalized customer experience in line with the expectations of a demanding clientele. Implementation, analysis, and follow-up of satisfaction indicators. Drafting, updating, and follow-up of internal procedures related to service quality. Participation in monitoring the application of the establishment's standards across the various services. Participation in the implementation of actions aimed at customer loyalty and strengthening their engagement with the establishment. Contribution to the development of a culture oriented towards service, quality, and operational excellence within the teams. Operational support Ensuring a relay role between management and the various services to promote effective communication and optimal coordination of activities. Providing support to operational teams to contribute to the smooth daily functioning of the establishment. Contributing to the anticipation of operational needs and the search for suitable solutions in case of unforeseen events. Occasional participation in welcoming customers and inter-service coordination. Participating in the fluidity of the customer journey, from the preparation of arrival to the follow-up after the stay. Providing administrative support to the different departments according to priorities and business needs. Ensuring compliance with internal procedures and contributing to the continuous improvement of operational practices. Demonstrating flexibility and adaptability to effectively respond to the needs of the establishment in a dynamic environment. Your profile Experience in the hotel sector is required. Excellent organizational, versatility, and adaptation skills. Developed sense of service, quality, and detail. Ability to effectively manage priorities and conduct several files and projects in parallel. Autonomy, proactivity, and spirit of initiative, with a solution-oriented approach. Excellent writing, interpersonal, and communication skills. Neat presentation, positive attitude, and professional posture. Welcoming, accessible personality and comfortable in human relations, with a true sense of hospitality and contact. You enjoy working in a team and know how to create simple, positive, and professional relationships with your various interlocutors. Ease in evolving in a dynamic, demanding, and constantly changing environment. Languages French: native language. English: fluent (oral and written). German: an appreciated asset. Conditions Permanent contract (CDI). Activity rate: 80 to 100 %. Hours mainly from Monday to Friday (daytime). Occasional flexibility is expected during events or in case of exceptional operational needs. A varied position offering close collaboration with management, members of the management committee, and employees within a stimulating and demanding environment. Do you recognize yourself in this profile and wish to join a dynamic and recognized establishment? We invite you to send us your complete application file by e-mail to the following address: \Write an email\ (< >). We warmly thank all the people who will take the time to send us their application. After careful study of the files, candidates matching the expectations of the position will be contacted. Without feedback from us within a period of three weeks, we invite you to consider that your application has not been selected. We however encourage you to regularly consult our futur