Polymechanic in Customer Service (a)

For our partner, Peter Lehmann AG in Bärau, we are looking for you! If you want to apply your passion for CNC technology and your will to find solutions in direct customer contact, apply now as a Service & Diagnosis Expert. You are the central technical point of contact and ensure the best customer satisfaction with your expertise! Your tasks: You advise by telephone and in writing on technical questions regarding installation, commissioning, maintenance and troubleshooting for technically demanding machine components You systematically analyze precision and repeatability problems (mechanics, drive, control) and perform remote diagnoses You manage support cases in the system, coordinate the service technicians and ensure professional escalation You document clearly and completely and actively support the buildup of the CRM You proactively draw customers' attention to preventive maintenance and service concepts Requirement profile: You have a basic technical training (Polymechanic, Automations Technician or similar) and ideally have completed further education HF/FH You bring 3-5 years of experience in technical service or support You have very good mechanical knowledge and sound knowledge of pneumatics, hydraulics, electrical engineering as well as drive technology You are an organizational talent and can set the right priorities in a de-escalating and solution-oriented manner in challenging situations. You are customer-oriented, communicative and empathetic You are fluent in German and English Driver's license Cat. B and a low willingness to travel (approx. 5-20%) are present Our partner offers you: An interesting and versatile task with great scope for design A collegial working atmosphere in a modern, family-run company Support for language courses and further training Workplaces that take your physical and mental health into account