2nd Level Supporter (w/m/d) 100%

Tasks: • Ensuring remote and second-line support • Support for all Microsoft desktop operating systems • Support for all Microsoft and other application software (desktop) • Ensuring that tickets are resolved within the respective Service Level Agreements • Relocation and setup of the working environment including connection of monitors, printers, and other peripheral devices • General hardware troubleshooting (desktop and iDevices) • General troubleshooting for all IT-related devices (desktops, laptops, iPads & iPhones) Profile: • Training as an IT specialist or comparable • At least 1 1/2 years of experience in desktop support • Basic knowledge of Active Directory administration: resetting passwords, disabling and deleting users • Experience with the configuration and administration of Office 365 • Good knowledge of hardware components and troubleshooting procedures for hardware (desktop and mobile devices) • Good knowledge of Microsoft desktop operating systems and desktop software • Good knowledge of all Microsoft Office applications • Very good language skills in German and English • Professional manners and a well-groomed, friendly appearance • Temporary assignment for 2-3 months with the option of extension