Customer Advisor Private Customers as Deputy Team Lead

100% | Sales and Customer Advisory | Affoltern a.A. | Experienced Professionals Our team in the Affoltern am Albis branches has high standards for top-tier advice for our clientele. With this, we want to make a significant contribution to being perceived by our customers as their "local bank" for a lifetime, enabling sustainable relationships to develop. In this way, we live the values of Zürcher Kantonalbank in everything we do: impulsive, responsible and passionate! In this function, you will take on the role as deputy of the team management in the areas of organization, security, implementation of sales activities and the training of employees. Additionally, you have the option to take on the activity as a practical trainer. Your tasks • Deputy of the team management in their absence • Accompanying and coaching employees in customer conversations as well as supporting with valuable feedback • Professional promotion of employees through practical mini-trainings and workshops • Receiving our clientele in the customer hall • Determining needs including individual wishes and goals as well as recognizing potential • Conducting holistic advisory conversations with private female and male customers in the areas of numbers, savings, investing and pension • Accompanying our clientele into the digital world • Acquiring new customers as well as recognizing and communicating further customer needs • Processing cash transactions, currency exchange and precious metal transactions as well as managing ATMs, recyclers and safe systems Your profile • Completed commercial bank apprenticeship (EFZ) or equivalent banking specialist training, such as those offered by CYP or other recognized institutes • At least 4 years of practical professional experience in advisory and sales of financial and basic products in a bank • Joy in active customer advisory and affinity for digital channels • Your communicative, trustworthy nature as well as your confident appearance will benefit you in customer contact • You score with your high acquisition, sales and service orientation Our offer • Passionate and committed team with much experience and open to new things - our success lies in teamwork • Varied activity with exciting and challenging clientele with much potential • Diverse opportunities to develop yourself personally and professionally • Your career is important to us as an employer and therefore we promote and accompany you on your way • Comprehensive overall package which, in addition to the attractive basic salary and a variable compensation, offers many benefits and discounts - from A as in pension funds to Z as in ZVV-Bonuspass Your contact Vivien Däppen looks forward to helping you. Telephone: 044 292 27 19