Concierge & Cleaning Supervisor (a) 100 %

Concierge & Cleaning Supervisor (a) 100 % \- Establishment of schedules, intervention planning and coordination of the cleaning agents' rounds \- Carrying out rounds and internal audits to ensure compliance with the specifications and cleanliness standards \- Organization and supervision of specific services (carpet shampooing, high-level window cleaning, floor stripping) \- Direct intervention in the field to compensate for absences or manage operational emergencies \- Integration, training in safety protocols and support for new employees \- Daily or weekly briefings, transmission of instructions and staff motivation \- Management of small works and coordination of subcontractor interventions \- Follow-up on complaints and client requests. \- Validation of working hours, management of absences, holidays and follow-up of annual interviews \- Inventory and ordering of cleaning products, equipment and consumables (toilet paper, soap, etc.) \- Verification of the condition of the machine fleet (scrubber-driers, vacuum cleaners) and organization of repairs \- Follow-up of satisfaction, collection of grievances and adjustment of services directly with the client \- Control of costs related to products and labor to respect the budgets allocated per unit \- Transmission of elements to ensure billing in accordance with the services delivered \- Ensuring compliance with hygiene, safety and environmental procedures in force at ISS \- Control of the wearing of Personal Protective Equipment (PPE) and the adequate use of chemical products \- Supervision and training of new employees  \- CFC in the cleaning field (cleaning agent, operations agent or equivalent), an asset \- Continuous training in the cleaning field \- Confirmed experience in team management \- 5 to 10 years of professional experience in the service sector and in the maintenance activity \- Good command of spoken and written French (English, Portuguese or Spanish an asset) \- Proficiency in IT tools (MS Office) \- Driver's license, clean criminal record \- Sense of service, good organization and communication \- Autonomous, proactive, organized