Career changer Customer Assistant for frequency measurement

Move Switzerland with us. Career changer Customer Assistant for frequency measurement Bern 01.03.2027 50% 103842 This is what you can look forward to. As a Customer Assistant for frequency measurement, you will be in direct contact with our passengers and determine their travel behavior. A varied, four-month paid part-time training (50%) awaits you, in which you will be trained in theory and practice. Our training locations are Olten or Zürich Altstetten. After successful completion of the final examination, you will be working nationwide in shift operations as a Customer Assistant in a part-time capacity (50%), with the shifts starting and ending at the same training location respectively. The Customer Assistance career path offers you interesting development opportunities such as the four-month training to become a Customer Assistant for ticket inspection or the eight-month training to become a Customer Assistant. As a Customer Assistant for frequency measurement, you contribute to our great goal: enthusiastic customers. You see irregular working hours and shift work as an advantage, as you can enjoy your free time while others are working. Night and weekend work is additionally compensated with us, for example with an hourly wage supplement of 16 Franken for Sunday work. For night assignments, you receive time supplements of 10 to 30%, which allows you more free time. Benefits such as free GA, discounted travel abroad -- also for the family -- can be found on our website under Benefits. (https://company.sbb.ch/de/jobs-karriere/arbeiten-bei-der-sbb/benefits.html) Learn more about the profession (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html) in the recorded information event (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html#informationsveranstaltungen). This is what you can move. <br /> • As a Customer Assistant for frequency measurement, you are in direct contact with our customers and accompany them on their journey. You survey our passengers about their travel route and their tickets in order to determine travel behavior. • You record the collected data in an electronic device. • You inform customers about their journey, ensure travel comfort, and direct customer flows. • In a very varied professional everyday life, you move Switzerland with team colleagues assigned anew every day. • Thanks to the precisely timed duty roster, you can finish work on time and without further tasks or emails for your well-deserved evening off. <br /> This is what you bring with you. <br /> • You are communicative, open-minded, and characterized by your friendly interaction with people as well as your strong customer orientation. With your very good communication and conflict skills, you contribute decisively to a positive customer experience. • We rely on cooperation and team spirit to master the tasks that are sometimes physically demanding. • You have a flair for numbers, quick comprehension, as well as a strong sense of responsibility. You work efficiently and precisely, master digital work tools, and are ready to work in shift operations. • You have completed an apprenticeship (at least two years) or Matura. Your motivation is more important to us than the industry you come from. • You have very good German skills (level C1) and can already communicate in French. In addition, you bring the willingness to acquire a language diploma in French (level A2) within two years. • In the application process, we will require a current criminal record extract and debt enforcement register extract (not older than 3 months) from you. The document can be ordered upon invitation to a personal meeting. <br /> Your salary and your benefits. The classification during the dual training takes place according to the function and age. More about the specific salary for this role can be found under career changer (https://company.sbb.ch/de/jobs-karriere/einsteigen-bei-der-sbb/quereinstieg.html). This is how the entry succeeds. That you want to move Switzerland with us is the greatest motivation for us. Therefore, we waive a cover letter for this position. If you would still like to share your motivation with us, you still have the possibility to do so in our application tool. Doing great things is easier using "du". That begins with your application. For this position, we do not accept dossiers from recruitment agencies. About the position Martin Brunner, Team Leader Customer Assistance Telephone +41 512 81 40 06