Customer Care Representative

• 18 août 2026 • 100% • Durée indéterminée • Gland Yuh - Switzerland's most complete financial application. Yuh is the application for paying, saving and investing. Since 2021, the company has been helping you manage your finances in a transparent, responsible and completely free manner in this new post-banking era. Yuh is the result of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation at the service of forward-thinkers, Yuh has everything to please. Join the Yuhniverse Do you love helping people and do you want to acquire practical experience in the banking and fintech world? Then this position is made for you. As a Customer Service Representative, you will support our team by being the main link between Yuh and our customers. Our customers use our application to manage their finances and their investments, and you will help ensure that they experience a smooth and positive experience. You will answer their questions, resolve their problems and guide them throughout their financial journey while acquiring valuable knowledge about customer service in a modern Swiss banking environment. Customer Service Representative Your mission Do you love helping people and learning new things? If so, you could be the ideal candidate for our position as Customer Service Representative. You will be the main link between Yuh and our wonderful customers, who use our application to manage their finances and their investments. You will answer their questions, resolve their problems and guide them throughout their financial journey with Yuh. Key responsibilities • Serve as the main point of contact for customers, managing incoming and outgoing telephone calls (approximately 70-80% of daily activities) and offering a consistently professional and positive customer experience. • Provide accurate support by telephone, ensuring first-class quality of service. Resolve customer requests, problems and inquiries related to the Yuh application in the sectors of paying, saving and investing. • Actively guide and support customers, mainly by telephone, throughout their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. • Ensure the highest levels of customer satisfaction by executing customer instructions and treating their concerns with kindness and professionalism, particularly in time-sensitive or complex situations. • Accurately document customer interactions and outcomes in internal systems, ensuring appropriate follow-up and transparency between teams. Collaborate closely with other customer service representatives and internal departments to ensure seamless service delivery and contribute to improvements in the platform, service and processes. • Comply at all times with the principles of fair customer treatment, confidentiality and regulatory compliance. Qualifications • Completed apprenticeship (Federal Certificate of Capacity) • Previous experience in customer satisfaction, preferably in financial services for the management of customer requests and complaints • Proficiency in English and French. For this position, proficiency in Italian is strongly recommended (German is a plus). • A strong interest in financial products and markets, including stocks, ETFs and cryptocurrencies • Excellent communication skills - oral and written - • Familiarity with office software and telephone systems • You are particularly gifted at listening, communicating, demonstrating empathy and being persuasive • You have a proactive attitude and a "can do" spirit • You enjoy working in a team Please note that Yuh never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.