Facility Services Director (a) 100%

Facility Services Director (a) 100% \- Overall responsibility for the operational and financial operation of all hospitality and facility services \- Ensuring an outstanding guest and customer experience along all service touchpoints \- Active building, maintenance, and further development of long-term customer relationships at management level \- Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimization \- Leadership and development of a team of around 60 employees with a focus on service culture, hospitality, and professionalism \- Optimization of processes and workflows to ensure a constantly high hospitality level \- Responsibility for budgeting, controlling, reporting, as well as professional contract and supplier management \- Management of sales activities and active support for the implementation of new customers and services \- Coordination of additional orders and special services for demanding customer needs \- Several years of professional and leadership experience in 5* hotels, in facility management, or in a high-end service environment \- Strong strategic service and customer orientation as well as experience in dealing with demanding key stakeholders \- Excellent communication and representation skills at all hierarchical levels \- High leadership competence, negotiation certainty, and assertiveness \- Structured, entrepreneurial, and result-oriented way of working as well as strong organizational and conceptual thinking \- Fluent German and very good English skills \- Digital affinity and confident handling of modern tools \- Professional and well-groomed appearance \- Impeccable reputation (mandatory) \- Wide range of internal development opportunities \- 16 weeks maternity protection \- Employee celebrations and appreciation programs \- Favorable mobile subscriptions from Swisscom for the whole family \- Personnel offer platform with attractive discounts and special conditions \- Structured onboarding in the initial phase