Head of Customer Care Corporate Clients Mass Market

Do you want to actively shape the future of corporate client business? As Head of Customer Care Corporate Clients Mass Market, you will take responsibility for a central service organization with around 60 employees. Together with your teams, you will ensure inspiring customer experiences, further develop processes and services, and make a significant contribution to customer loyalty, business development, and transformation in the corporate client business of PostFinance. Why you should start with us Time for recovery 6 weeks of vacation and the possibility of unpaid leave. Flexible working models Part-time, job sharing, and top sharing. Individual development Diverse training and further education offers, temporary job changes, and stages. Modern working environments Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas. Maternity & paternity leave 18 weeks of fully paid maternity leave and 4 weeks of paternity leave. Focus on health Preventive offers, ergonomic workplaces, and targeted support during longer absences. Mobility offers Free Halbtax or discounted GA as well as attractive bicycle, car sharing, and e-car offers. Lived equal opportunity Among other things through transparent salary information in our job advertisements. What you can achieve • You lead the Customer Care Corporate Clients Mass Market with around 60 employees in four teams at different locations in German- and French-speaking Switzerland and specifically further develop organization, processes, and leadership structures • You coach and empower the directly subordinate team leaders and create the prerequisites for a high-performing, customer-oriented, and future-proof service organization • You ensure high-quality support for our corporate clients and are responsible for compliance with service, quality, and compliance specifications throughout the entire customer lifecycle • You manage the operational business based on relevant key figures, optimize resources and capacities across locations, and unlock efficiency potentials in processes and systems • You strengthen sales and customer orientation in Customer Care, are responsible for achieving the defined business goals, and promote the exploitation of customer potentials • You work closely with sales units and other internal stakeholders and contribute actively to the further development of the corporate client business • You actively help shape change and transformation processes, promote an open and performance-oriented culture, and implement strategic projects effectively What you bring with you • Completed higher education in business administration or a comparable field of study, as well as further training in the area of leadership, is an advantage • Several years of professional and leadership experience in sales, customer service, or a comparable environment • Sound knowledge in corporate client business as well as a strong understanding of the needs of business clients • Experience in the successful leadership and further development of multilingual service, support, or sales teams • High customer orientation as well as the ability for the targeted further development of customer experiences and creation of sustainable added value • Strong implementation strength, entrepreneurial thinking, as well as convincing communication and enthusiasm • Proficient German skills and very good French skills as well as English and/or Italian skills as a plus