National Service Technician

• 25 August 2026 • 100% • Indefinite duration • Zug Belimed AG is a leading provider of sterilization, disinfection, and cleaning products and services for medical and surgical instruments. The company, headquartered in Zug (Switzerland), has offices in 9 countries worldwide and is represented in more than 80 countries through a strong network of distributors. We have more than 50 years of history, continuously evolving our technological portfolio of high-quality products and services. As Trusted Engineers, we build trust and value for our customers, enabling them to improve medical care and protect the lives of patients and medical staff. We believe that winning teams are the key to our success. At Belimed, you will work in an international, open-minded, and pragmatic team in a growing industry, committed to improving the health of our society. Apply for this stimulating role and join our team at the headquarters in Zug. We believe that winning teams are the key to our success. At Belimed, you will work in an international, open-minded, and pragmatic team in a growing industry, committed to improving the health of our society. Apply for this stimulating role and join our team at the headquarters in Zug. How you will contribute In this key role of National Service Technician, you perform equipment installations, repairs, and preventive maintenance in accordance with Belimed specifications, in collaboration with customer contacts, project management, local service teams, and management. The Service Technician ensures an excellent customer experience with Belimed equipment by ensuring correct system installation and performing scheduled maintenance and repairs on time and with high quality. Additional responsibilities include providing first-line technical support by telephone aimed at resolving customer issues via troubleshooting, problem-solving, specialized knowledge in infection control, and the ability to use all available resources and technologies to achieve total customer satisfaction. This position interacts with all levels of the organization, including Field Service Technicians, Belimed Technical Product Managers, Engineering, Inventory Control, and Supply Chain. Your main tasks will include: • Perform unit installations, repairs, and preventive maintenance independently with little or no supervision. • Provide progress reports, communicate, and escalate issues to the customer, Customer Service Manager, Regional Director, Project Manager, and Account Managers if necessary. • Ensure customer satisfaction regarding the installation, repair, and preventive maintenance of products. • Advise customers on installation deviations from specifications. Participate in site meetings with customers or contractors (if necessary) to discuss utility/space requirements and establish installation timelines. Ensure the installation site is clean and ready for handover, guaranteeing complete customer satisfaction. • Perform the installation of all Belimed products, including unpacking, product placement, leveling, connecting utilities to the system, and testing / SAT. Complete all required service documentation related to installation, startup testing, and the operational qualification checklist. • Maintain accurate records in SAP/FSM for all work performed. Close out installation and preventive maintenance documentation by completing total labor and travel hours applied to the work order. Complete installation and preventive maintenance documentation to correctly document activities, including required follow-up actions. • Participate in customer/contractor safety orientation training by ensuring the use of required PPE and implementing preventive safety practices. Comply with all Belimed and customer health and safety protocols and procedures. • Provide engineering service initial training to customer support. • Maintain consistent professionalism in both appearance and behavior at the customer site. • Follow customer policies and requirements during all installation activities. • Troubleshoot, analyze, prioritize, and resolve and/or facilitate the resolution of all issues related to equipment in service. • Receive and ensure that all reported quality issues are recorded in the appropriate database and communicate any relevant resolution to field teams. • Transfer any unresolved technical questions to the field service for on-site resolution. • Provide moderate to high-level technical support to field service technicians and customer technicians. • Maintain data integrity in all aspects of customer contact, from initial contact (case opening) to service support (work order opening/resolution), billing, quality collection (issues, solutions), and case closure. • Demonstrate excellent customer service skills by maintaining a positive, caring, and proactive attitude, and by providing timely updates. • Respond daily to customer calls to resolve technical, identification, or parts supply issues. What you will need • Short higher education degree or equivalent professional experience • 3 to 5 years of experience in technical support or