Banquet Service Supervisor (M/F/D) 100%

Do you enjoy working in a team that achieves success together, lives integrity and respect, and acts responsibly? Do you pursue a growth-oriented mindset? Then we invite you to become part of the extraordinary. Mandarin Oriental is the multi-award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime locations worldwide and has a strong development pipeline. The group is increasingly known for creating some of the most sought-after properties in the world. In doing so, it offers legendary service inspired by its Asian heritage, while simultaneously standing for cutting-edge luxury experiences. The Mandarin Oriental Savoy, Zürich, is located in the heart of the old town, in the central business district, in close proximity to the city's main leisure attractions and only a few minutes' walk from Lake Zürich. The hotel features 80 guest rooms and suites as well as three gastronomic offerings, including an all-day restaurant, a specialty restaurant, and a lobby lounge. With its newly renovated event spaces, including a historic ballroom, the hotel also offers the ideal setting for meetings and events. Your tasks as Banquet Service Supervisor: Supporting the Assistant Banqueting Manager for the service area Coordinating daily tasks to ensure smooth service operations in accordance with our quality standards in our banquet and service area Ensuring that events are well prepared and organized according to the agreed BEO Leading the setup before and after the event Collaboration and coordination with the banquet sales and kitchen team to understand customer needs Personal care and advice for our guests Ensuring guest satisfaction subject to the highest quality standards as well as professional handling of guest complaints What you bring with you: A completed vocational training in upscale hospitality or gastronomy and ideally 1-2 years of professional experience in a comparable position Expressiveness, openness, and teamwork skills Communication skills – guests will approach you with both complaints and positive feedback High quality awareness and a sense for trends Good IT skills and knowledge of various POS systems Excellent manners and a well-groomed appearance, as well as a positive aura Flexibility and resilience – your position includes weekend and holiday shifts Very good German and English skills. Knowledge of other foreign languages is an advantage Our promise to you: Learning & Development: Your success is our success. We design individual learning and development programs for the various phases of your career so that you can continuously develop yourself. MOstay: If you work as committedly as our employees, it is important to also take time for recovery. As a member of the #MOfamily, you can stay overnight in our hotels worldwide. The MOstay program offers you free overnight stays as well as attractive room rates for you and your relatives. Employee Health & Well-being: A balanced work-life balance is important. Your well-being is close to our hearts. Therefore, we offer our employees worldwide various health services and wellness programs. Swiss Deluxe Rates (special conditions at Swiss Deluxe Hotels)