Customer Service Employee 100% (with development perspective towards team leadership)

Customer service with vision. International cooperation. Development included. Our client is a successful and leading company in the field of in-vitro diagnostics and develops innovative test systems for medical human diagnostics. As part of an internationally renowned group of companies with locations in several European countries, the company stands for the highest quality standards, innovative strength, and a partnership-based corporate culture. To strengthen the Customer Service team, we are looking for an engaged, service-oriented, and independently working personality as a Customer Service Employee 100% (with development perspective towards team leadership) starting immediately or by arrangement. In this versatile hub function, you will ensure that customer orders are processed reliably, on time, and with high service quality. At the same time, you will take responsibility in administrative processes and receive the opportunity to develop further into a leadership function in the medium term. Your tasks: • Independent support and processing of customer orders for Switzerland, Germany, as well as international sales partners • Receipt and processing of orders via telephone and email • Creation of offers, order confirmations, invoices as well as service and device contracts • Coordination of orders with international manufacturers as well as monitoring of delivery dates • Goods receipt and quality controls as well as organization of goods shipment within Switzerland • Maintenance of customer and order data as well as electronic document management • Support with administrative tasks such as statistics, price lists, correspondence and material orders • Checking of invoices as well as support with accounting and organizational activities • Close cooperation with internal specialist departments and international contact persons Your profile: • Commercial basic training and several years of professional experience in Customer Service, inside sales, order processing or in a forwarding or logistics environment • Joy in daily customer contact as well as a pronounced service and solution orientation • Proficient German language skills as well as very good English skills in speaking and writing • Confident handling of ERP systems as well as common MS Office applications, especially Excel • Independent, structured and responsible way of working • Entrepreneurial thinking, initiative and the willingness to take responsibility • Interest in a long-term activity with development opportunities What you can look forward to: • Thorough and structured induction by experienced colleagues • Ongoing product training and professional development • A familiar, collegial working environment with short decision-making paths • Attractive perspectives for personal and professional development -- up to taking on a leadership function • Modern employment conditions and a secure workplace in a future-oriented industry Would you like to contribute your organizational skills, your customer orientation and your commitment in an international environment? Then Mr. Tobias Wagner looks forward to your application. He is also happy to be available to you for supplementary information. Of course, we treat your application with absolute discretion. PKS Personal AG Herr Tobias Wagner Senior HR Consultant Hauptstrasse 100 CH-4102 Binningen Telefon +41 61 205 99 38