Deputy Head of Reservations (a)

The BEATUS Wellness- & Spa Hotel is located directly on the shore of Lake Thun and spoils its guests with a large wellness park with an indoor pool, adventure outdoor pool, 2 sauna landscapes and the Vitalità with its various wellness treatments. With us, no wishes remain unfulfilled, whether for guests or employees! You can find out more on our homepage. We look forward to your visit as a guest or employee. You have: • ideally experience in the reservations department and initial experience in a management position • a completed vocational training, preferably in the hotel industry • several years of experience in the upscale hotel industry, preferably at the reception • fluent German language skills, good English and French language skills • a high level of service readiness and good communication skills • enjoyment of dealing with demanding and international individual guests • a flair for the small details of attentive guest care and love personal contact with guests • good Microsoft Office skills You are: • a host and work with heart, hand and mind • a resilient, flexible and cheerful personality • quality-conscious in thinking and acting • responsible and team-oriented Area of responsibility: • generation of overnight stays as well as treatment and table reservations • conducting sales conversations • organization of follow-up calls and actions on outstanding offers and with service interested parties in consultation with the supervisor • support with marketing campaigns in the area of acquisition • reservation processing (telephone, e-mail, written, on site, correspondence) • correction and archiving of all correspondence • maintenance and management of standard correspondence • optimal management of the Protel software with the aim of automating the reservation, follow-up and post-processing process as far as possible • monitoring of contingents on all online portals including our own websites in consultation with the supervisor • maintenance of guest files and ensuring ongoing controlling • creation and online activation of new packages in consultation with the supervisor • price calculations for room and arrangement prices in consultation with the supervisor • management and maintenance of online platforms in consultation with the supervisor • promotion of optimal cooperation/communication between individual departments in consultation with the supervisor • ensuring a performance-promoting and sustainable working environment for the employees of the reservations department Employee benefits: • year-round employment in a family-friendly environment • promotion of your professional and personal qualifications through internal and external training • full-time and various part-time models with flexible working hours, including for career changers • use of the solar bath, sports pool and fitness center at certain times • massages and care treatments for your health at favorable conditions • special conditions at the sister hotel Ermitage in Gstaad-Schönried • super special prices at all Private Selection Hotels • special prices for family overnight stays • discounts in the region with the Thunersee staff card • possibility of accommodation in our employee house and meals in the employee restaurant