Front Office Manager

Tasks: Responsible for smooth & efficient processes in day-to-day operations Warm guest care and active sale of our hotel rooms Point of contact for all hotel information (Spa, events and activities) Guest experience from the inquiry, check-in to the farewell Promotion of packages and offer design in cooperation with the Balance family Restaurant reservations Control of guest correspondence and arrival preparation Voucher management, accounts receivable management, daily closings Complaint handling Collaboration and support of the Yield & Revenue Manager Mainly responsible for the reservation & reception area, including training of apprentices Control of quality standards & promotion of quality awareness in the team Recruitment of new employees, conducting training Creation of work schedules including holiday planning Leading, motivating and developing the reservation & reception team as well as the apprentices Requirements: Completed training, further education in the hotel industry Leadership experience in a similar position is a must Completed vocational trainer course is an advantage Very good MS Office skills, previous knowledge of the PMS MEWS is an advantage Willingness to work weekends and irregular working hours Overview and humor even in hectic situations Very good German and English skills are an advantage Warmth, joy in guest contact and in sales with good manners Organizational talent and cross-departmental teamwork complete your profile