Customer Service Manager

Customer Service Manager (80 - 100%) To strengthen our team, we are looking for a strong-communicating personality at the interface between our banking customers and the internal IT specialist teams. Your tasks Customer Service Management: Responsibility for the coordination and follow-up of customer concerns from receipt to successful completion Service quality: Ensuring high service quality and customer satisfaction as well as monitoring agreed service levels (SLAs) Service coordination: Hub function between customers, suppliers, and internal specialist experts Escalation management: Accompanying and coordinating disruptions, escalations, and service-related changes Further development: Collaboration in the standardization and optimization of our service processes and tools What you bring Education in the banking or financial services environment, (KV, business informatics, informatics, or a comparable qualification) or several years of experience in a customer-oriented function in the banking or financial services environment Good understanding of banking processes and banking technical procedures; Finnova knowledge is an advantage Experience in dealing with customer concerns, escalations, and service-oriented processes Strong communication and organizational skills as well as a confident appearance towards customers and internal stakeholders Independent, structured, and solution-oriented way of working Very good German skills as well as good English skills in speaking and writing What we offer you Exciting and future-oriented environment with varied tasks in a professional working environment with motivated and helpful teams Attractive employment conditions with flexible working hours and home office possibility Ideal place of work in the immediate vicinity of the Schlieren train station jpida03348ajm jit0835jm jiy26jm