Service Desk / 1st Level Support in the health sector

Service Desk / 1st Level Support in the health sector (MPA) As Ärztekasse Genossenschaft, we are the leading company in practice administration for outpatient service providers. We support doctors, attending physicians, group practices, as well as therapists (physiotherapists, osteopaths, psychologists, etc.) in the healthcare sector with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured, electronic medical record to the billing system, the entire practice process is mapped. To strengthen our team, we are looking for you for our Service Desk / 1st Level Support in the health sector (MPA) Workload: 100% Start: by arrangement Duration: permanent Work location: Urdorf Main tasks In this function, you are the first point of contact for our customers (medical practices and therapists) who use our software solutions. You provide support for questions regarding application, billing, as well as technical concerns. You are in direct telephone contact with our customers daily, analyze incoming inquiries, and resolve them as independently as possible. You forward more complex concerns in a structured manner to the responsible internal departments. You triage and prioritize incoming inquiries independently and maintain an overview even during high workloads. In doing so, you work closely with our support as well as other specialist departments. Requirements Ideally, you bring experience in one or more of the following areas: Communication and customer contact Technical understanding and IT affinity Knowledge in the healthcare sector (e.g., as an MPA (Medical Practice Assistant) or with experience in medical billing) Additionally, you are characterized by: Very good oral and written German skills A self-reliant, structured, and flexible way of working Not all requirements must be fully met – what is decisive is your willingness to familiarize yourself with new topics. What we offer A well-coordinated team with great expertise and mutual support in everyday life 40-hour week as well as 25 days of vacation A careful induction into our systems and processes Attractive social benefits Further training opportunities as well as development perspectives in support A varied activity in a dynamic environment with direct customer contact Home office possible up to 40% after the probationary period We look forward to your application! jpidddc99f6jm jit0626jm jiy26jm