Customer Advisor 100% - 9 month contract

Mission

To be a central element as well as the first point of contact in the positive experience of our patient base in order to ensure a smooth, efficient, optimized and homogeneous level of service.

The customer advisor will be required to respond quickly and qualitatively to patient requests via our various platforms and will ensure the processing and follow-up of various administrative tasks.

In this capacity, the main activities are as follows:

• Telephone reception and management of incoming and outgoing calls
• Follow-up and communication with various digital tools
• Scheduling and organizing appointments
• Management and follow-up of various administrative tasks
• Administrative management of patient files
• Management and follow-up of patient complaints

Profile, training and skills

• Proven experience in a similar position or CFC as a customer relations agent
• Mastery of French orally and in writing – Native language
• Good knowledge of English – Level B1-B2
• Knowledge of several foreign languages would be an asset
• Ease with standard IT tools – Microsoft365, CRM
• Rigor, sense of planning, organization and priorities
• Ease on the telephone and in customer service
• Possessing a great sense of listening and excellent interpersonal skills
• Able to work independently and in a team
• Open-mindedness and flexibility
• Stress resistance

Why Join Ardentis?

• From your entry into Ardentis, you will benefit from personalized integration training, adapted to your needs.
• You will evolve in a benevolent environment, conducive to fulfillment, where you can excel and innovate.
• We offer you opportunities for continuous training and professional development to nourish your growth throughout your journey at Ardentis.
• By joining Ardentis, you can immerse yourself in a corporate culture valuing sharing and team spirit, giving great importance to sustainability.
• Very good working and salary conditions, with monthly bonuses for responsibilities.
• 5 weeks of vacation per year.

Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here!

At Ardentis, we don't just talk about values, we live them daily. Excellence, innovation, personal development, team spirit and long-term vision: this is what drives us. Here, we go beyond simply treating teeth. We advance dentistry, we innovate, we think about tomorrow.

Do you want to be part of a team where every person counts? Where your role has a real impact on patients' lives? Join us, and contribute to making dental care ever more human, more modern, more impactful.