Website & UX Capability Manager

Objectifs du poste :
The Website & UX Capability Manager is responsible for driving the governance, adoption, performance and continuous evolution of website capabilities across markets. The role ensures the delivery of scalable, user-friendly and high-performing digital experiences by managing the website capability roadmap, supporting market adoption, and translating business requirements into effective frontend solutions.

Domaine de responsabilités :
Own and manage the website capability roadmap, including Builder.io, Design System and connected frontend capabilities
Collaborate on journey-led website design, optimisation and consumer experience improvements
Prioritise frontend capability enhancements and feature requests based on strategic business objectives and market needs
Coordinate with UX, Digital, Technology and external partners throughout the development lifecycle
Validate feature quality, usability, accessibility and business readiness before deployment
Monitor roadmap delivery and implementation of agreed frontend initiatives
Own and monitor website performance indicators across markets
Drive website speed, Core Web Vitals and user engagement optimisation initiatives
Support markets in adopting Builder.io and other frontend capabilities through governance, documentation and training
Oversee website operational standards and Design System governance
Coordinate the resolution of website, content and capability issues while driving long-term corrective actions

Qualifications :
Digital Product & User Experience Management: Strong understanding of website governance, frontend technologies, digital capability development and user experience optimisation. Ability to translate business requirements into scalable digital solutions and drive adoption across multiple markets while ensuring alignment with business and technology stakeholders.

Expérience professionnelle :
Minimum 5 years of experience in Digital Marketing, Digital Product Management, Website Management or Information Technology
Hands-on experience in market digital roles or Digital & Information Technology environments
Experience managing website platforms, frontend capabilities, digital products or consumer-facing digital experiences
Proven experience working with cross-functional stakeholders including UX teams, technology teams and external partners
Experience in website performance monitoring, optimisation and digital capability deployment
Experience supporting governance, training and change adoption initiatives

Diplômes et formations :
University degree or equivalent

Compétences linguistiques et informatiques – lesquelles & niveau :
Fluent English (written and spoken)
Knowledge of Builder.io and frontend content management capabilities
Experience with Design Systems and component libraries
Experience with Core Web Vitals, Lighthouse and Google Analytics
Proficiency in Figma
Fundamental knowledge of HTML, CSS and JavaScript
Understanding of APIs, webhooks and headless architecture
Strong digital performance management and website analytics skills

Compétences comportementales :
Strong stakeholder management and cross-functional collaboration skills
Excellent communication, facilitation and training capabilities
Strong ownership mindset with accountability for delivery and results
Consumer-focused approach with a passion for improving user experiences
Analytical and problem-solving skills with a data-driven mindset
Continuous improvement orientation and ability to drive change
Ability to manage multiple priorities in a dynamic international environment
Adaptability and capability to work effectively across markets, UX teams, technology teams and external partners