Client Relationship & Operations Manager 100% (w/m/d)

• 23 June 2026 • 100% • Indefinite duration • German (Fluent), English (Intermediate) • Zürich, Switzerland • Log in to see the salary estimate from jobup.ch In the last ten years, we at crowdhouse (Schweiz) AG have developed from one of the most successful start-ups into one of the most significant real estate asset managers in Switzerland. We have revolutionized property ownership and made the purchase and sale of investment properties transparent, accessible, and efficient through our internally developed software. Today, as an Asset Manager, we are responsible for a residential real estate portfolio valued at more than CHF 1.8 billion. Now we are facing our next growth step, with the goal of advancing into the top 10 of the largest Swiss real estate asset managers within the next five years. Our mission is to actively create more living space in the process. Therefore, we specialize in particular in larger residential construction projects (usually from CHF 20 Mio. GAV). We accompany the development, construction, and initial letting and subsequently take over the cross-generational management of the properties. Job Summary As a Client Relationship & Operations Manager, you are a central key function within our sales team. You are responsible for the operational support of demanding customer processes and ensure that our Relationship Managers and Sales Directors can optimally accompany their customers. In doing so, you not only take over the coordination of administrative processes, but you also actively shape and optimize our sales processes. You act as an important interface between Sales, Transaction Management, Legal, and Marketing and ensure that complex customer concerns are implemented efficiently, professionally, and in a solution-oriented manner. With your high quality standards, your structured way of working, and your strong understanding of service, you contribute significantly to an excellent customer experience and the sustainable success of our sales team. What you move • Independent control and coordination of sales-relevant customer processes • Support for our Relationship Managers and Sales Directors with complex customer concerns and transactions • Ensuring professional and high-quality customer support throughout the entire Customer Lifecycle • Responsibility for the quality, completeness, and timeliness of customer-related data in the CRM system • Coordination and management of contract-relevant documents as well as ensuring regulatory and internal requirements • Coordination and creation of internal as well as external communication measures • Controlling the cooperation with internal stakeholders such as Transaction Management, Legal, and Marketing • Identification and implementation of optimization potential within the sales and customer processes • Monitoring of critical deadlines as well as ensuring timely and qualitatively flawless processing • Creation of evaluations, presentations, and sales-relevant decision-making bases • Support in the planning and execution of exclusive customer events, workshops, and events What you bring • Commercial training or business administration further education • At least 3-5 years of professional experience in a demanding customer-oriented, sales-related, or operational function • Experience in the environment of Financial Services, Real Estate, Private Banking, Wealth Management, or comparable service-oriented industries is an advantage • Very good German as well as good English skills in speaking and writing • French or Italian is an advantage • Experience with CRM systems, ideally Salesforce • Confident handling of MS Office or similar programs • Strong organizational skills as well as the ability to manage several demanding topics in parallel • High level of personal responsibility, strong quality awareness, and entrepreneurial thinking • Professional appearance and enjoyment in dealing with a demanding clientele • Analytical, structured, and solution-oriented way of working • Confident stakeholder management and strong communication skills With us you are right • A team of extremely ambitious entrepreneurs • Goal-oriented, performance-driven, and employee-centered corporate culture • Advancement and career opportunities • Centrally located in Zürich, modern workplace • Fast decision-making and communication paths through our flat hierarchy