Business Analyst/in - 100%

• 10 July 2026 • 100% • Indefinite duration • German (Fluent), English (Fluent) • Postrasse 1, 3072 Ostermundigen • Log in to see the salary estimate from jobup.ch Business Analyst - 100% To strengthen the IT department within the "Shared Services Center" in Ostermundigen (BE), we are looking for a: Business Analyst - 100% As a business analyst, you play a key role in identifying, analyzing, and formulating the needs of our internal customers in the field of assistance. At the heart of our IT ecosystem, you contribute to transforming these needs into concrete and relevant solutions - thereby actively participating in shaping the future of mobility. Your challenges Analyze business requirements • Planning and structuring the analysis in your area of responsibility • Conducting inspiring requirement workshops with modern methods • Questioning and optimizing the Salesforce solution to ensure maximum impact Document and communicate • Recording requirements as well as modeling efficient target processes • Defining clear functional requirements • Developing structured test plans and practical test scenarios Propose and implement solutions • Active participation in high-impact projects • Identification and communication of functional risks • Participation in change management • Organization and execution of tests as well as monitoring of commissioning IT support and continuous development • Ensure functional support • Contribute to the continuous development and optimization of our tools What you bring Tool skills • Salesforce case management • Jira and Confluence • Data management and SQL queries Profile • Higher education (university, ETH, HES or equivalent) • Ideally experience in the field of assistance • In-depth experience in the CRM field • At least 5 years of experience as a business analyst in the IT field • Understanding of requirements in a development environment • Knowledge of AGILE projects • Ability to identify and implement concrete solutions • German C2, fluent English • Solution-oriented, adaptable, analytical and cross-functional thinking • Excellent communication and negotiation skills • UX and Design Thinking are a plus What awaits you with us • An inspiring and innovation-oriented working environment • A modern and friendly workplace • Flexible hours & possibilities of teleworking • Central location with excellent transport connections • Discounted parking spaces as well as an attractive company restaurant • Discounts at many brands and shops • Free access to the TCS-Active private gym Interested? Apply now online! *Only applications submitted via the recruitment platform will be considered. Paper applications, by e-mail or via LinkedIn will not be considered.* Application deadline: 24.07.2026 This is why we have existed for more than 125 years: All around TCS Switzerland - TCS Switzerland Touring Club Suisse Human Resources Sabine Ancenay Chemin de Blandonnet 4 1214 Vernier *We appreciate and respect the varied life paths as well as the diversity of our employees' profiles. Equal treatment is an absolute priority for us.*